Conversational AI
Voice AI & Calling Systems
Build responsive voice agents for inbound and outbound calls, connected to the tools and workflows that complete real customer tasks.
Discuss your project ↗What this solves
From promising capability to an operating product.
Voice agents need more than a natural voice. They need low-latency conversations, dependable tool use, clear escalation behavior, careful testing, and operational visibility across every call.
- ✓Handle routine conversations without losing the path to a person
- ✓Connect calls to scheduling, CRM, support, and operational systems
- ✓Measure call quality, latency, outcomes, and failure patterns
Capabilities
The parts required to make it work.
Inbound support, qualification, scheduling, and reception agents
Outbound follow-up, reminders, surveys, and workflow calls
Retell AI, ElevenLabs, Twilio, and LiveKit integrations
Function calling, transfers, transcripts, analytics, and guardrails
Delivery approach
A clear sequence from uncertainty to operation.
- 01
Design
Map the conversation, business rules, tools, escalation paths, and success criteria.
- 02
Connect
Integrate telephony, voice infrastructure, business systems, and approved knowledge sources.
- 03
Evaluate
Test real conversation variations, interruptions, latency, tool failures, and transfer behavior.
- 04
Operate
Monitor call outcomes, transcripts, quality signals, costs, and exceptions after launch.
FAQ
Questions about this service.
Which voice AI platforms do you support?+
We can build with platforms such as Retell AI and ElevenLabs, plus telephony and realtime infrastructure such as Twilio and LiveKit. The final stack depends on latency, voice quality, integration, compliance, and cost requirements.
Can the voice agent transfer a call to a person?+
Yes. Warm transfers, escalation rules, voicemail, and human fallback paths can be designed into the calling workflow.
Can voice agents update our existing systems?+
Yes. With the appropriate permissions, voice agents can call approved tools to schedule appointments, update a CRM, retrieve account context, or trigger follow-up workflows.
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Start a conversation
Ready to explore voice agents?
Bring us the workflow, product idea, or architecture question. We’ll help you find a practical path forward.
Book a 30-minute call